JOB SUMMARY

Assist Project & Program Managers with the execution of new product development assignments along with other administrative tasks. Assist with duties that will ensure that new products and programs are delivered on a timely basis, meet quality standards, and exceed customer expectations, while acting in the best interest of Whirley-DrinkWorks!.

CORE RESPONSIBILITIES

• Responsible for assisting with the delivery of multiple DrinkWorks! and EasyGo! products/projects in a timely manner, meeting quality standards, while being cost effective and meeting customer needs. Representative duties may include:
  • Assist with preparing and maintaining clear, complete, and accurate project plans.
  • Assist with ensuring adherence to customers’ design, material, and quality specs.
  • Assist with utilizing knowledge of various machine capabilities, engineering practices, and overall manufacturing process to influence and negotiate customer expectations consistent with WDW capabilities.
  • Assist with ensuring all company policies are met, could include the type of decoration, number of ink colors, quantity/product requirements, licensing/royalty issues and other related items such as confidentiality clauses.
  • Assist with ensuring profitability standards are met by helping to negotiate product costs and preparing sale pricing that meet profitability goals.
  • Assist with providing detailed accurate statements of work.
  • Assist with completing and analyzing post-mortem analysis after project completion.
• Other responsibilities, as assigned.

OUTSOURCED PRODUCT SUPPORT

• Assist with performing support duties and administrative tasks that will ensure the timely deliveries of new quality products.

OPEN MARKET SOURCING

• • Assist with processing approved open market product requests.
  • Assist with requests for information regarding open-market products direct from factories or through Speed 2 Market, mainly through email correspondence.
  • Assist with Art and Pricing for open-market products.
  • Assist with pricing quotes and communicates with Independent Sale Representatives (ISR) and Business Development Managers (BDM).

SALES SUPPORT

• Assist in Item Number Set-Up.
• Assist in Statement of Work.
• Assist in Import Authorization Letters.
  • Assist in Order Detail Form - Oversight with Business Development Managers (BDM) and Independent Sale Representatives (ISR).
• Assist in Order Entry – Oversight with Inside Sales.

PRODUCT MARGIN SUPPORT

• Assist in Monitoring and tracking margins on all active product sales monthly.
• Assist in Maintaining and identifying products with low margin.
• Assist in sharing monthly margin reporting with Program Managers.
• Assist in following up with Program Managers on corrective action plans for low margin product sales.

INVENTORY TRACKING

• Assist in identifying Custom Imported DrinkWorks! and EasyGo! inventory concerns and resolving any issues to eliminate warehouse storage costs.

SAMPLE, PROTOTYPE, AND NEW PRODUCT IN AND OUT PROCESSING

• Assist in checks-in new individual samples and new launch samples cases received by courier daily.
• Assist in processing sample order shipments to Customers, Business Development Managers (BDM) and Independent Sale Representatives (ISR).

GENERAL CONDUCT:

• Maintains respectful working relationship with TeamMates to promote teamwork and a positive work environment.
• Committed to Continual Improvement to raise personal performance above the standard and to develop new methods to eliminate waste, improve productivity and reduce customer complaints.

• Maintains excellent attendance as defined in the Company’s Attendance Policy.
• Supports, enforces and complies with all company policies and procedures, including safety and quality.
• Submits new ideas to improve Safety, Quality and procedural operations that will benefit the Company.
• Actively participates in meetings and discussions by providing suggestions for improvement, problem solving and offering feedback.
• Performs duties in a manner that encourages teamwork and sets a positive example.

REQUIRED TRAINING:

• Company Policies and Procedures
• Safety Orientation
• Microsoft Office 365 and Dynamics
• Aras PLM
• IQMS Training
• ADP

REQUIRED SKILLS / ABILITIES:

• Strong organizational skills to manage multiple and complicated tasks.
• Strong verbal and written communications skills, interpersonal / customer service strengths are essential.
• Strict attention to detail.
• Ability to work under pressure.
• Effective problem-solving skills.
• Ability to make quick, accurate decisions using logical judgment.
• Average typing skills.
• General knowledge and experience with Office 365, word processing, spreadsheets, and related software programs.

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent
• 1 – 2 years administrative, sales or customer service experience preferred.

PHYSICAL REQUIREMENTS:

• Prolonged sitting
• CRT Exposure