JOB TITLE: Invoice Coordinator
DEPARTMENT: Accounting
REPORTS TO: Credit Management Team Leader
SUPERVISES: None
FLSA STATUS: Non-Exempt / Full-Time

JOB SUMMARY
Assures accuracy of information on orders prior to invoicing customers. Assists customers in processing their payments via the payment portal.

DUTIES AND RESPONSIBILITIES
-Use appropriate programs to invoice orders for all companies.
-Enters and reviews invoicing information between the pre-post invoice, pack slip, and sales order by verifying correct invoicing date; making any corrections to quantities, shipping dates, shipping methods, carriers, pro numbers, and freight charges; entering tracking numbers for shipments; retrieving and entering freight charges for truck shipments; checking for invoicing comments; entering invoicing comments for any instructed reasons.
-Prepares invoices for mailing when needed.
-Assists customers in using the payment portal to include incoming and outgoing communication based on the current open orders.
-Assists customers, via email and phone, regarding questions about the payment portal and assists these customers in using the payment portal.
-Communication will be both incoming and outgoing based on the current open order needs that will be reviewed on a regular basis by this position
-Charge the customer’s payment method supplied over the phone in limited cases.
-Attend Credit Service meetings regularly.
-Daily review & contact of all assigned past due accounts.
-Review past due invoices and establish next steps for communication.
-Escalate invoices for assistance in a timely manner.
-Manage dunning process for assigned accounts.
-Initial evaluation of credit stops when the customer is past due or will exceed their established credit limit.
-Identify customer support issues and enter in ERP for processing.
-Pull proof of delivery when needed.
-Ensure proper documentation for each communication is properly filed.
-May perform backup duties for credit services.
-Performs other related duties as assigned.

GENERAL CONDUCT
-Maintains respectful working relationship with TeamMates to promote teamwork and a positive work environment.
-Committed to Continual Improvement to raise personal performance above the standard and to develop new methods to eliminate waste, improve productivity, and reduce customer complaints.
-Maintains excellent attendance as defined in the Company’s Attendance Policy.
-Supports, enforces, and complies with all company policies and procedures, including safety and quality.
-Submits new ideas to improve Safety, Quality and procedural operations that will benefit the Company.
-Actively participates in meetings and discussions by providing suggestions for improvement, problem solving, and offering feedback.
-Performs duties in a manner that encourages teamwork and sets a positive example.

REQUIRED SKILLS / ABILITIES
· Computer literate and possess hardware and software familiarity with proficiency in Word and Excel.
· Knowledge of Shipping operations preferred.
· Demonstrated competency in typing.
· Capable of learning and completing multiple tasks.
· Effective customer service and interpersonal skills.
· Detail-oriented and work with a high degree of accuracy.

QUALIFICATIONS
-High School or GED equivalent
-Associate degree in related field or equivalent work experience preferred.

PHYSICAL DEMANDS
-Prolonged sitting, standing and moderate walking.
-CRT exposure